Thank you for choosing Leathers Guru
We are deeply committed to ensuring your satisfaction with every purchase from our store. To provide clarity and transparency, we invite you to carefully review our Return and Refund Policy. This document outlines your rights and responsibilities when returning products purchased from us.
1. Returns
1.1. Eligibility: You are granted a grace period of 7 calendar days from the date of delivery to initiate a return. To be eligible for a return, the following conditions must be met:
The item must remain unused and in its original condition.
It must be accompanied by its original packaging.
You must possess a valid receipt or proof of purchase.
1.2. Return Process: To initiate a return, we kindly request you to contact our dedicated customer support team at [contact email] or reach us directly at [contact phone number]. Our professional team will expertly guide you through the return process and provide you with comprehensive instructions.
2. Refunds
2.1. Approval: Upon receiving your returned item, our meticulous team will conduct a thorough inspection to ensure that it complies with the return eligibility criteria. We will promptly notify you of the status of your refund.
2.2. Refund Method: If your return is approved, we will initiate a refund promptly to your original payment method. Alternatively, if preferred, we can issue store credit per your request. Please note that the timeline for receiving your refund may vary based on your card issuer's policies.
3. Shipping
3.1. Return Shipping Costs: Please take note that you are responsible for covering the shipping costs associated with returning the item. Regrettably, these costs are non-refundable.
4. Contact Us
For any questions, concerns, or assistance required during the return process, please do not hesitate to contact our dedicated and professional customer support team at [contact email] or [contact phone number]. We are fully committed to assisting you promptly and efficiently.
